Overview

At CleoMax Official, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a hassle-free return process under the following conditions:

1. Return Eligibility

• Timeframe: Returns are accepted within 7 days from the date of delivery.

• Proof of Purchase: A valid order number or receipt is required for all returns.

2. Quality-Related Returns

If you receive a defective, damaged, or incorrect item, you must:

• Submit an uncut, unboxing video of the product within 48 hours of delivery.

• The video should clearly show the product’s condition, packaging, and any defects.

• Failure to provide this video may result in the return request being denied.

3. Non-Returnable Items

The following items cannot be returned:

• Accessories or items marked as “Final Sale.”

4. Return Process

• Step 1: Contact our customer support at support@cleomaxofficial.com within 7 days of delivery.

• Step 2: Provide your order details, reason for return, and (if applicable) the unboxing video.

• Step 3: Once approved, you will receive return instructions.

• Step 4: Pack the item securely and ship it back to the provided address.

5. Refund Process

• Refunds will be credited within 5-7 business days after we receive and inspect the returned item.

• The refund will be issued to the original payment method.

• Shipping charges are non-refundable, except in cases of defective/wrong items.

6. Exchanges

• Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead..

• All the Approved exchange and replacement will be completed with in 7 business days. 

7. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a quality issue (defective/wrong item).

For any questions, please contact us at support@cleomaxofficial.com.

Note:Cleomaxofficial.com reserves the right to reject returns that do not meet the above conditions.

Thank you for shopping with us! ❤️